auger communications, inc.
None of us
is as smart as

all of us.
Japanese Proverb

Food for Reflection and Skillful Action

 Resources and more in-depth information:

Always growing...

We'd like this to be a resource for all of us interested in transformational work and advocating for transformational change in our systems of care.

Together, we can improve the quality of our relationships and communication. This is at the heart of enhancing the health literacy of individuals, organizations, and communities.

If you have a resource or link you'd like to recommend, please contact us.


  • Garrett, J.T. & Garrett, M.T. (2002). The Cherokee Full Circle: A practical guide to ceremonies and traditions. Rochester, VT: Bear & Co.
  • Hammond, S. A. (1998). The thin book of appreciative inquiry. Bend, OR: Thin Book Publishing.
  • Hirschhorn, L. (2002). Managing in the new team environment: Skills, tools, and methods. Lincoln,NE: iUniverse, Inc.
  • Olson, E.E. & Eoyang, G.H. (2001). Facilitating organizational change: Lessons from complexity science. San Francisco, CA: Jossey-Bass.
  • Schwarz, R. M. (1994). The skilled facilitator: Practical wisdom for developing effective groups. San Francisco, CA: Jossey-Bass.

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 Grief and Loss

  • Cummings, K. (2010). Coming to grips with loss: A grounded theory study. Dissertation: Fielding Graduate University, United States.
  • Griefwalker: Stephen Jenkinson. A documentary directed by Tim Wilson. Click for more info (on Netflix)

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 Growth & Healing in Relationship

  • Jordan, J.V., Kaplan, A. G., Miller, J.B., Stiver, I.P., & Surrey, J.L. (1991). Women's growth in connection: Writings from the Stone Center. NY: Guildford Press.
  • Hanh, T.N. (2010). Reconciliation: Healing the inner child. Berkeley, CA: Unified Buddhist Church.
  • Walker, M. & Rosen, W.B. (2004). How connections heal: Stories from relational-cultural therapy. New York, NY: Guilford Press.
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ealth Care (Evolution, Population Health)

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 Health Literacy
  • Doak, C., Doak, L., & Root. J. (1996). Teaching Patients with Low Literacy Skills (2nd ed.). Philadelphia, PA: J.B. Lippincott Company.  A copy of this classic can be downloaded for free from the Harvard School of Public Health.
  • Health Literacy Universal Precautions Toolkit (click on link) hosted by Agency for Healthcare Research and Quality.
  • Hohn, M.D. (1998). Empowerment health education in adult literacy: A guide for public health and literacy practitioners, policy makers and funders. NIFL Literacy Leadership Fellowship Project (Vol. 3, No. 4, Part A). Washington, DC: National Institute for Literacy.
  • North Carolina Medical Journal (Sept/October, 2007) Effective Patient-Practitioner Communication. This issue addresses health literacy issues and highlights related NC IOM Task Force health policy recommendations.
  • Zarcadoolas, C., Pleasant, A., & Greer, D. S. (2006). Advancing health literacy: A framework for understanding and action. San Francisco: Jossey-Bass.
  • For podcasts on health literacy, additional tips, and resources, visit: Health Literacy Consulting hosted by Helen Osborne
  • For a national on-going dialogue on health literacy issues with leading experts on research, practice and policy, join the Health Literacy Discussion List (click link) hosted by IHA Health Literacy.

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 Lay Educators/Community Health Workers

  • Auger, S. & Verbiest, S. (September/October, 2007). Lay Health Educators' Roles in Improving Patient Education. North Carolina Medical Journal, 68:5.
  • Balcázar, H., Alvarado, M., Hollen, M. L., Gonzalez-Cruz, Y., & Pedregón, V. (2005). Evaluation of Salud Para Su Corazón (Health for Your Heart)- National Council of La Raza Promotora outreach program. Preventing Chronic Disease, 2(3). 
  • BRAC Health Progam (2011). Making tuberculosis history: Community-based solutions for millions. Dahka, Bangladesh: The University Press Limited.
  • Whitely, E.M, Everhart, R.M., & Wright, R.A.. (2006). Measuring return on investment of outreach by community health workers. Journal of Healthcare for the Poor and Underserved, 17, 6-15.

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  • Barrett, F.J. (2012). Say yes to the mess: Surprising leadership lessons from jazz. Boston, MA: Harvard Business Review Press.
  • Bryner, A. & Markova, D. (1996). An unused intelligence: Physical thinking for 21st century leadership. Berkeley, CA: Conari Press.
  • Goleman, D., Boyatzis, R., and McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Boston, MA: Harvard Business Review.
  • Gilley, K. (1997). Leading from the heart: Choosing courage over fear in the workplace. Newton, MA: Butterworth-Heinemann.
  • Jaworkski, J. (1996). Synchronicity: The inner path of leadership. San Francisco, CA: Berrett-Koehler Publishers.
  • Lynch, D. & Kordis, P.L. (1988). Strategy of the dolphin: Scoring a win in a chaotic world. New York, NY: William Morrow and Co.
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 Narrative Medicine

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 Neuroscience and Relationships

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 Patient (Client, Family, Learner, Whole Person, Culture, Relationship) Centered approaches to relating, communicating, and learning

Note: Patient-centered care is a term most commonly used in medicine. However, other 'centered' terms are emerging to reflect a wellness model and more wholistic view (person, family, relationship). Also, other disciplines have adopted different terms, e.g., learner-centered in education, and culture-centered in communications. 

What these terms have in common is an underlying relational paradigm based on mutual respect, shared power and inclusion or interbeingness. Multiple ways of knowing are honored.

The following resources may provide additional insights and facets to consider as you connect with others in one-on-one and group encounters. See also Health Literacy.

  • Airhihenbuwa, C.O. (1995). Health and culture: Beyond the western paradigm. Thousand Oaks, CA: Sage Publications.
  • Epstein, R. M., & Street, R. L. (2011). The Values and Value of Patient-Centered Care. The Annals of Family Medicine, 9(2), 100-103. 
  • Garrett, J.T. & Garrett, M. (1996). Medicine of the Cherokee: The way of right relationship. Santa Fe: NM: Bear & Co.
  • Hayes, E. & Flannery, D. (2000). Women as learners: The significance of gender in adult learning. San Francisco, CA: Jossey-Bass.
  • Knowles, M. (1990). The adult learner: A neglected species (4th ed.) Houston: Gulf Publishing.
  • Moustakas, C. (1995). Being-in, being-for, being-with. Northvale, NJ: Jason Aronson, Inc.
  • Rogers, C. (1978). On personal power: Inner strength and its revolutionary impact. London: Constable and Company, Ltd.
  • Yorks, L. & Kasl, E. (2002). Toward a theory and practice for whole-person learning: Reconceptualizing experience and the role of affect. Adult Education Quarterly (52, 3).

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  • Allport, G. D. (2006). The paradise paradigm: On creating a world of compassion, freedom, and prosperity. Murphy, OR: E. Dianne Publishing.
  • Airhihenbuwa, C.O. (1995). Health and culture: Beyond the western paradigm. Thousand Oaks, CA: Sage Publications.
  • Bennet, A. & Bennet, D. (2004). Organizational survival in the new world: The intelligent complex adaptive system. Burlington, MA: Butterworth-Heinemann.
  • Carse, J. (1986). Finite and infinite games: The vision of life life as play and possibility. New York, NY: Free Press.
  • Dweck, C. (2006). Mindset: The new psychology of success. New York, NY: Ballantine Books.
  •  Frameworks Institute: Changing the Public Conversation on Social Problems [Intro to Strategic Frame Analysis™, a new approach to explaining social issues to the public and policy makers based on decades of research on how people think and communicate.] (click on link)
  • Lakoff, G. & Johnson, M.(2008). Metaphors we live by. Chicago, IL: University of Chicago Press.
  • Markova, D. (2011) Keynote Address: The Art of the Possible (click on vimeo video  46:41 min) 
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 Novelas (photonovelas, photonovellas, fotonovelas, radionovelas)

  • Kepka, D., Coronado, G., Rodriguez, H., & Thompson, B. (2011). Evaluation of a radionovela to promote HPV Vaccine awareness and knowledge among Hispanic parents. Journal of Community Health, 36(6), 957-965. 
  • Nimmon, L. E. (2007). Within the Eyes of the People: Using a Photonovel as a Consciousness-raising Health Literacy Tool with ESL-speaking Immigrant Women. Canadian Journal of Public Health, 98(4), 337-340.
  • Rudd, R. E. , & Comings, John P. (1994). An empowering project. Health Education Quarterly, 21(3), 313 – 327. [Discusses development of the photonovelas by learners in four examples: farmworker ESL program, environmental health, smoking cessation, and occupational health]
  • Unger, J. B., Cabassa, L. J., Molina, G. B., Contreras, S., & Baron, M. (2013). Evaluation of a fotonovela to increase depression knowledge and reduce stigma among Hispanic Adults. Journal of Immigrant and Minority Health, 15(2), 398-406. 
  • Valle, R., Yamada, A., & Matiella, A. C. (2006). Fotonovelas: A health literacy tool for educating Latino older adults about dementia. Clinical Gerontologist, 30(1), 71-88. 

Samples: other topics, age groups

  • For photonovelas on farmworker and food safety (English/Spanish), visit the National GAPs Program  at
  • For a photonovela on heart disease (Spanish), contact: Héctor Balcázar, PhD at
  • For photonovelas created by students and to share your own, visit:

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 Readers' Theater

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 Research: Cultures of Inquiry

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 Teach-With-Stories Method™

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 Transformational Learning/Participatory Approaches

  • Friere, P. (1968). Pedagogy of the oppressed. NY: The Seabury Press.
  • Markova, D. (1996). The open mind: Exploring the 6 patterns of natural intelligence. Berkeley, CA: Conari Press.
  • Mezirow, J. & Associates.(2000). Learning as transformation: Critical perspectives on a theory in progress. San Francisco, CA: Josey-Bass, Inc.
  • Woodman, M. & Dickson, E. (1996). Dancing in the flames: The dark goddess in the transformation of consciousness. Boston, MA: Shambhala Press.

Organizations that specialize in participatory approaches to address social, political, economic and environmental factors for social and economic justice, health equity, and sustainability

  • Highlander Research and Education Center:
    serves as a catalyst for grassroots organizing and movement building in Appalachia and the U.S. South. - See more at:

    Serves as a catalyst for grassroots organizing and movement building in Appalachia and the U.S. South. (New Market, TN)
  • Just Health Action: Empowering people to promote health equity (Seattle, WA)

(click to visit website)
Photography is used in a participatory process for transformative learning and social change.

  • Dr. Caroline Wang, is known as a guru in this process. Her email:

Theatre of the Oppressed (click to visit website)
Theater is used in participatory process for transformative learning and social change. The audience becomes active, such that as "spect-actors" they explore, show, analyze and transform the reality in which they are living.

Vision of Humanity: Global Peace Index (click to visit website)
Hosted by the Institute for Economics and Peace. Brings peace research to life, with interactive peace maps, ground breaking reports and the very latest news and videos pertaining to peace.

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